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Frequently Asked Questions

Need an answer, have a question?

 


Can I dance?

At Slydogz Eventz we actively encourage you to get up and dance. We have set aside the front of the stage area (the old-fashioned mosh pit) to be a stand up, dance friendly zone. Patrons will be stopped from taking drinks or sitting in this area. Consideration of your fellow patrons is expected at all times.

Can I stand up in the General Admission area?

Patrons will not be stopped from standing during the performances in the General Admission area.

Is First Aid Available?

Yes. St Johns Ambulance will be on-site near the front gate entrance. If you need any assistance please ask Security or Event Crew for help. Please consider others as well as your own safety. If someone is in need of medical attention please let Security or Event Crew know so they can assist.

Are pass outs available?

Yes. Your wristband received upon entry is your pass out. If you lose your wristband you will not be allowed in the venue.

Is there anywhere I can charge my phone?

The Cloak Room is offering a phone charging system. You can drop off your device to charge for one hour for $5.

Where can I store my gear?

The Cloak Room will be in operation near the front entrance gate. For a gold coin donation you can store anything you like here and collect it as you depart.

What if the weather conditions are extremely hot or wet?

The event wil go ahead unless conditions are deemed to be dangerous. If the event does not go ahead due to this reason, patrons will receive a full refund from point of purchase. If the forecast is for even a possibility of rain, bring a good quality raincoat and suitable footwear. The decision to cancel the show will be made on the day of the concert. In the event of inclement weather conditions, patrons should check their email, the concert website and Facebook page BEFORE departing for the show, for messages regarding cancellation, traffic conditions, parking or wet weather arrangements.

Can I smoke?

Only in the designation smokers areas which will be clearly sign posted.

Can I bring my camera or video camera?

Point and shoot cameras are permitted but professional-standard cameras and video cameras are not. Unauthorised or prohibited photography may result in images being deleted by Security staff. Media and professional photographers must arrange accreditation from Slydogz Pty Ltd prior to the concert. Please contact sandy@slydogz.com.au to arrange accreditation.

Is there shade available?

There is limited shade available in bars, food and smoking areas.

Will the program times or artists be likely to change?

Occasionally changes can occur that are out of our control. Scheduled performance times and artist line-ups are subject to change. No refund will be offered in these circumstances.

Are EFTPOS facilities available?

There will be no EFTPOS facilities in the bars, though Food Vendors may or may not have portable EFTPOS machines. An ATM will be available for use at the venue.

Where is Lost Property?

If you find or lose something please go to the Cloak Room near the main entrance.

Is there concert merchandise available?

Yes, there is a large range of exclusive concert merchandise available from the Merchandise tent, located near the main stage.

Is there facilities for the handicapped?

Yes, just look out for the 'Accessible Parking' signs upon arrival. Accessible toilets are available on-site, as well a set aside viewing area for accessible patrons and one carer ONLY.

Where can I park?

Parking is available on-site at Ballandean Estate Wines, adjacent to the concert precinct, just a short walk from the concert venue. Please follow signs and directions from car park attendants. Do not park in areas sign poster "No Standing Zone" otherwise your car will be towed. A drop off zone is available at the entrance of the venue. If you plan on having an alcoholic drink at the concert, please utilise the bus services available or take up the camping option. Don't risk your licence, stay the night, catch the bus or arrange an alternate ride home.

Are refunds available?

No. Once the ticket sale is processed the purchase is final. Refunds will only be offered to patrons if the entire event is cancelled or abandoned due to extreme weather conditions.

Is it okay to bring kids?

At Slydogz Eventz kids under age of 6 can enter free of charge in the General Admission area. Kids 6-15 will be charged $45 for a weekend pass. Children under the age of 18 must be accompanied by a ticket-holding parent or legal guardian at all times. For parents considering to bring an infant to a Slydogz Event - PLEASE BE AWARE - there is very little shade or protection from the sun or rain. Bringing a young child is entirely your prerogative, however not recommended, for the child's wellbeing and safety, and your enjoyment of the show. Also note that prams are not permitted in the dance area or traffic aisles.

Can lost tickets be replaced?

If you have lost your tickets please CLICK HERE to recover lost tickets.

Will tickets be available at the gate?

Slydogz Eventz cannot guarantee if tickets will be available at the gate or not. We highly recommend pre-purchasing tickets to a Slydogz Event. You can check the Event website or Facebook page at any time to see if the event has sold out.

What can I bring?

- Good vibes, smiles, laughs and good manners
- Slydogz Eventz are held in outdoor venues which may have sloped and uneven area, wear sensible footwear.
- There is limited shade so bring a hat and sunscreen!
- Deck/camping chair or picnic rug.

What is prohibited?

- Bad attitude and manners
- Alcoholic and non-alcoholic beverages. Slydogz Eventz are licensed events, alcoholic and non-alcoholic beverages will be available for purchase at the venue. Factory sealed, or empty, water bottles are allowed. A free water station is available to refill water bottles.
- Sunshades, tents and tables
- Umbrellas - even if it is raining. Bring a good quality rain coat and gum boots instead.
- All food products - Slydogz Eventz will have an International Food Village running all day for your dietary needs. You are most welcome to use your pass out and have a meal elsewhere if you so desire.
- SLR cameras, digital video cameras, or any cameras deemed to be not standard

There will be a security check at the gate and all prohibited items will be confiscated. Slydogz does not take responsibility for confiscated items.